This is the first app youll need. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. It may not display this or other websites correctly. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. They release a new version constantly, you can see. Any help appreciated.Seems to drop the connection every twenty minutes or so. Additionally, software problems are typically more common and may require several steps to fix. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Setting the input device (Roku) to 1080p resolution makes the system work. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Select your Wi-Fi network and tap Connect. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. This is because more users prefer the app over the box. Looks so much better and tidier. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. (6 Safety Tips). Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users/
/Library/Application Support/com.lighting.huesync. (2 ways), Are Philips Hue Bulbs Bright Enough? Hello just here to say you are my favorite person as this has fixed my issue too!! all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? It can be for all of your Hue devices. In order to try this fix, you need to delete your apps data. But you will still have some connection issues. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Enter the password for your Wi-Fi network when prompted. I am using it daily here and like it a lot. Aug 22, 2020 6:17 AM in response to ShYnNoK. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Both the new app and the new physical device have some issues that users are currently working out. We and our partners use cookies to Store and/or access information on a device. No response from them. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Copyright 2000-2023 M2N Limited E. & O.E. I run my Xbox One X through the the play sync box and it supports. However, the Hue Sync Box really needs that reliable connection. Is that the issue? Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Your Hue lights can now sync to those while the signal is passed through to your TV. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. JavaScript is disabled. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Your email address will not be published. It should display a wide range of folders for apps installed on your device. So, whats causing users to report connection issue after connection issue? If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Required fields are marked *. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Can It Support Both?! With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Similar to the previous one, this one is also easy to solve. Starting to hate the sync box. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. This method has helped many people solve connection issues. Does anyone use an Apple TV 4k and is it working? Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Learn more about brightness. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. The cable box should run thru the receiver. Listen for two "power-up" tones a couple of seconds apart. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Philips Hue Sync is a newer product from Philips Hue. Press J to jump to the feed. Ie. You can use them together or separately. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. This site contains user submitted content, comments and opinions and is for informational purposes Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates If Not, Why Not?! I have also gone through some research and come to some conclusions. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. You can open it by typing %appdata% in the taskbar. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. This wont harm your app or connected devices. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Additionally, it may be worth contacting Philips Hue Support. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). How does this all work? Thanks and good question. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. They release a new version constantly, you can seehere. The Philips Hue . Open the Hue Sync mobile app. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. This is a two-part combo of an app and a new physical device. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. I was going to send mine back as I couldn't get it working properly all the time. This folder will have sub-folders for each application. Hold the option key to show the Library folder. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. APs are also best used for devices that dont require a 100% reliable internet connection. Lots of users have reported that they have various issues with the Hue Sync Box. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. This is another one youve probably already guessed the solution for. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. I've contacted Philips Hue Support but they don't know what they are doing. 1 Home Entertainment Tech Resource. What if rolling back the upgrade doesnt do the trick? Seems like after the last box update nothing is working it's been a while now. Its really that easy. Connect it to your TV and HDMI-connected devices to. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Here are a few of the most common issues with the Hue Sync app. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Apple may provide or recommend responses as a possible solution based on the information Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. All you need to do is set up a new entertainment area on your smartphone. However, it just supports 60Hz inputs currently. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Press and hold the power button on the Hue sync box. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . They work greatmost of the time. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Press the button on the Hue Bridge. AVForums.com is owned and operated by M2N Limited, . Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Going to this page you will see the Hue Sync boxes that are available. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. This is a very troublesome problem. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. With our lights, sensors and switches, you can make your house the brightest home on the block . Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. For example, HDMI 1 could be the name of your gaming console. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. With each update, new release notes are published so that you can keep track. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Hue uses these connections to create their "surround lighting" experience. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Read more. Ver ms detalles. Troubleshooting Ecobee Server Communication Issues. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. When one is found, tap. It was the only thing that worked for me after hours of trying. For some problems, it is difficult for you to find solutions online. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. only. They recommended I change the cable between the Sync Box and my TV. Rollback the version of the Hue Sync App. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Really, I'm the first to have these issues? Apps are complicated pieces of software. You also can seek help from theirTwitter. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Cmcruz32, User profile for user: Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Or want to be part of a movie? And the Hue Sync App allows your PC/Mac to control and sync your hue product. , you may have some common issues with it. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Im Tristan Perry, the guy behind Smart Home Point. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. At this point, we would recommend you to Contact Apple Support. Download the Hue Sync mobile app from the App Store or Google Play Store. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Find the Hue Sync app folder and delete the data inside of that nested folder. Uninstall both Hue and Hue Sync app and reinstalled them. Great article. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Especially smart apps that need to maintain a near constant connection with several devices at once. My Smart Plug Keeps Turning On (or Off) By Itself! Mine was turning off using HDMI out 2 on my Denon. Your TV connects to the output with a short HDMI cable included in the box. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). I have these issues as well. I'm on the fence about the Sync Box and am looking to be convinced by some owners. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Joseph_S. If you havent done that yet, first install your Hue Bridge. No, * Image on the television? This is a pretty glaring problem. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Of course, many people still like it very much. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Turn off Dolby vision when using sync box works. Can Philips Hue Control Other Bulbs or Normal Lights. Read More. So have you ever felt like you want to step into the world of your favorite video game? This guide will tell you why your Hue Sync has connection errors. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? If possible, we would also recommend updating the Philips Hue TV sync box. Select your Wi-Fi network and tap Connect. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. The last step is to install the new Sync app on your Mac or PC. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Delete Appdata files, it will be repopulated. 3. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Philips Hue brings smart lighting to everyday homes. When the connection is confirmed, tap Search. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. POWER ON AUTOMATICALLY. Ive fixed it. Save my name, email, and website in this browser for the next time I comment. However, whether its the app or the physical box, both systems are known to have some issues during connection. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Youve probably already guessed the solution here. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. company number 03997482, registered in England and Wales. 7. See all the updates weve made to the Hue sync box to improve the surround lighting experience. You may have an access point or two within your home if you like to use smart home devices. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. 2. All rights reserved. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . ShYnNoK. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. I don't seem to have Dolby Atmos though in Netflix? ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? UU. Thank you for using Apple Support Communities. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Everything that happens on scenario 1 happens here. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Apple TV 4K, Hue uses these connections to create their surround lighting experience. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Users are divided on this particular feature. Is your Hue Bridge connected and added to the Hue app? Is it possible to output Dolby Atmos and Dolby Vision? I am loving mine with the gradient strip as well. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer.
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