Press question mark to learn the rest of the keyboard shortcuts. Should you experience further issues, please create a new post. Welcome to the Xfinity community! If youve got a free afternoon, you can run the cable yourself and save some money. Select Start Troubleshooting to begin your modem restart. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Can you direct message us your name and address, please? I will post again here when/if I receive a reply or action is taken. Stay at least 35ft away from any downed wires during cleanup and other activities. If you absolutely need to have it removed, consult with an electrician before doing so. Thank you for reaching out to the Digital Care Team. Immediately Call Emergency Services. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! A recent storm brought down a tree which took down one of the above ground cables by my house. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. In the aftermath of a major storm, be aware of hazards presented by downed power lines. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. I hate to hear this has been your experience and would love to investigate this for you! Reporting this to comcast seems to be a problem. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Electric Lines that run from the utility pole to your residence. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. 7 years ago. A drop-down list appears. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. A drop-down list appears. I am extremely frustrated this issue has not been of the upmost importance to your company. Let us know if you find downed or uncovered wires or cables in your area. I am a bot, and this action was performed automatically. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Privacy Policy. Question: Does Comcast Hve To Repair A Cut Cable Line. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This website wants shut Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. By selecting Accept all, you consent to our use of Cookies. Call us anytime at. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For immediate assistance, check out the Xfinity Assistant. Thanks! A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Privacy Policy. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. A: Cable and phone wires dont carry current, so its safe to remove them. Press Enter to send it. Where or how can I report this? Asking on behalf of my place of business. Create an account to follow your favorite communities and start taking part in conversations. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? If you have questions about your services, we're here to answer them. Where on your property are the lines down on and would you consider them a safety hazard as of now? Performance & security by Cloudflare. Press Enter to send it. and our Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Get in touch with Comcast Business. How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can report an issue by going to the Xfinity Status Center. Whenever there is an outage, your first step is to report it via email or twitter. God forbid this huge company actually provide a phone number where you could talk to someone. That's not what we want to see! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I am a bot, and this action was performed automatically. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Then it tells me it can help me better if I sign in. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Asking on behalf of my place of business. How much notice do you need to give Comcast to cancel? Your IP: Who do you call for a downed cable line? Voting closed 14. Please send us a direct message to "Xfinity Support" with your full name and address. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Cookie Notice Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. For immediate assistance, check out the Xfinity Assistant. I am a bot, and this action was performed automatically. X | `>`. ASA, ABA, Adherence). The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. We've had a downed wire touching our building for about two months at this point. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. A coaxial cable is capable of carrying current. Step 1: Inquiry. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Update on June 10, 2021. We've had a downed wire touching our building for about two months at this point. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Like. For immediate assistance, check out the Xfinity Assistant. Please send us a PM with your first and last name, as well as house numbers to your service address. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Responsible . Do what's best for your business. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Call 800.288.2020. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Thanks. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Store Locator Status Center Check for outages and troubleshoot your services. Report an issue Select Chat. Enter another ZIP to see info from a different area. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Contact Us | Comcast Business Support How do I report a downed telephone line? .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If you have questions about your services, we're here to answer them. Make the report to that person.. Let us know. It's not the power line and I don't think it's the regular cable either because there's no service outage. #iworkforComcast Hello @ryanray.rr81 and thank you! I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I have a downed wire in the middle of the street. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Provide your account info and say, Line is down., Dont have AT&T service? Contact Customer Service at (800) 391-3000. Press question mark to learn the rest of the keyboard shortcuts. https://corporate.comcast.com/stories/meet-our-digital-care-team.
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