Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. See our Condition of returned items policy. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. //]]>-->,