Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Then came the coconut, an event none of us could have predicted. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). In this regard I was right; but major unforeseen risks would also unfold on my journey. % of people told us that this article helped them. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Enjoying This Built In Excerpt? Our RSS feed includes all eBay news articles published on this website. Search through past posts using the search bar at the top of the forum page. Personally, though, I found it disappointing. She has a successful track record scaling and growing businesses internationally. Luckily, weve compiled (and tested!) Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. All Rights Reserved. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. Open our virtual assistant, click on "Contact form" and let us know how we can help you. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Oscar Ferruz Director of Supply, Primary and Operations. 199 Fremont Street, Floor 4. In 2017, eBay enabled $88 billion of gross merchandise volume. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Alternatively, Call 1-866-788-2482. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Enjoying This Built In Excerpt? Published and reprinted by permission of Houghton Mifflin Harcourt. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Musk Made a Mess at Twitter. Stubhub, Inc. operates as an entertainment ticket agency. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. 1412 Broadway, New York, 10018, USA. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. form" and let us know how we can help you. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Give us a call if you need help with something urgent. Being OK With Spectacular Failure. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Singh Cassidy will be based in StubHubs San Francisco headquarters. To subscribe, click on the button below and copy the URL into an RSS reader. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. By signing up you are agreeing to receive emails according to our privacy policy. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Corporate Phone Number: 1-415-222-8400. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. WebStubhub, Inc. operates as an entertainment ticket agency. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Olivier Ropars Vice President & CMO. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. I ordered tickets but can't view them online even with the access code. stubhub inc. WebNYC Flagship Office - Stubhub. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. StubHub is an eBay company (NASDAQ: EBAY). For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Joo Almeida D'Ea Head of Integration Office. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Our RSS feed includes all eBay news articles published on this website. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. We would be the company acquired, not the ones doing the acquiring. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Founded in 2,000 and with presence in over 40 WebOUR PARTNERS. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. The transaction, subject to customary closing conditions, is expected to close in mid-2016. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Suite 1 Avon, NY 14414. info@quicklees.com To subscribe, click on the button below and copy the URL into an RSS reader. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. You should not rely on any forward-looking statements. He was thrilled to be buying his old company back fourteen years after hed left it. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. It She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. This article has been viewed 52,013 times. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Open our virtual assistant, click on "Contact Email Address. Field Operations and Last Minute Services. This article was co-authored by wikiHow staff writer, Eric McClure. 1 if you bought tickets and you have a problem with them. StubHub was a brand I knew and loved. Copyright 2021 by Sukhinder Singh Cassidy. WebHow To Contact StubHub Corporate Office Headquarters. Fax Number: 1 StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. In 2018 and 2019, eBay faced mounting pressure from shareholders. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. This was not just bigit was unprecedented. We give them a time frame to offer WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Personally, though, I found it disappointing. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Our RSS feed includes all eBay news articles published on this website. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. We'll do our best to get back to you in the next 24 hours. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Read on to get the help you need to contact StubHub. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. 2697 Lakeville Rd. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Thanks to all authors for creating a page that has been read 52,013 times. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Stubhub serves customers worldwide. How do I get my tickets back if they didn't sell? Terms of the deal are not being disclosed. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Does StubHub have live chat? 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Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Events Parking. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. His digital chapbook, The Internet, was also published in TL;DR Magazine. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. AtStubHub, our mission is simple: help fans find fun. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. Buy Sukhinders Book! To provide a deeper support system beyond grants, we lend our Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. WebStubHub's Field Operations. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Join the list. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. In March, the entertainment industry crashed. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. The Company offers tickets for live sports, music, and theatre events. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. StubHub gets a lot activity from users on Facebook than it does on Twitter. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. WebStubHub is an American ticket exchange and resale company. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Cons UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. In 2015, eBay enabled $82 billion of gross merchandise volume. Ticketbis makes it easy for users to attend events all over the world. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. This article was co-authored by wikiHow staff writer. The Company offers tickets for live sports, music, and theatre events. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Check out, All tip submissions are carefully reviewed before being published. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. wikiHow is where trusted research and expert knowledge come together. StubHub is an eBay company (EBAY). StubHub will send you an email with instructions on how to claim your refund or credit. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". StubHub will refund your money if an event is cancelled or moved. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals.